Refund and Returns Policy for Strong Asian Lead

Section 1: Overview This policy outlines the terms for refunds and returns for both digital and physical products purchased from Strong Asian Lead. Our goal is to ensure a fair and transparent process for all our customers while maintaining our commitment to quality and customer satisfaction.

Section 2: Physical Products

  1. Return Eligibility: Customers can return physical products within 30 days of receipt.
  2. Condition for Return: Products must be returned in their original condition, including packaging, tags, and any accompanying materials.
  3. Exchange Option: Products can be exchanged, subject to availability. If the desired product for exchange is not available, a refund will be offered.
  4. Shipping Costs: The customer is responsible for paying all shipping costs for returning the item. This includes both the cost of returning the original item and the shipment of the exchanged item.
  5. Refund Process: Upon receipt and inspection of the returned item, a refund will be processed. The refund will be issued to the original payment method minus any shipping costs.

Section 3: Digital Products

  1. Refund Eligibility for Digital Products: Refunds for digital products such as screenwriting classes or downloadable content are available within 14 days of purchase.
  2. Refund Conditions: Refunds are contingent upon the customer not having downloaded or extensively accessed the digital content. Proof of non-usage may be required.
  3. Revocation of Access: On processing a refund, the customer’s access to the digital product will be revoked.
  4. Legal Consequences for Unauthorized Use: If it is found that the customer has downloaded or improperly used the refunded content, legal action may be pursued in accordance with IP policies.
  5. One-on-One Coaching Sessions: Refunds for coaching sessions are only possible if the cancellation is made before the session begins. The refund will be the total cost minus any transaction fees.
  6. Non-Refundable Scenarios: Digital products cannot be refunded if the customer has actively engaged with the content, such as participating in a significant portion of an online course or downloading materials.

Section 4: General Terms

  1. Refund Time Frame: The refund process for both physical and digital products will be initiated within 5 business days of receiving the return request or returned item.
  2. Customer Service Contact: For any issues or queries related to refunds and returns, customers should contact Strong Asian Lead’s customer service.
  3. Policy Updates: This policy is subject to change. Customers are advised to review the policy periodically.

Section 5: Legal Compliance

  1. Compliance with State and International Laws: This policy is compliant with state laws in the United States and international laws, particularly concerning digital products​​​​.
  2. EU and UK Consumer Rights: In compliance with EU and UK laws, customers have a 14-day cooling-off period for digital products unless the service has begun with the consumer’s prior express consent and acknowledgment that they will lose their right of withdrawal​​.